In this three part series, health service improvement coach Jane Stanfield delves into the intricate dynamics of disruptive patient and visitor behaviour in healthcare settings, providing valuable guidance for healthcare professionals to navigate and de-escalate things, when the situation may call for it. In part two, learn about the impact of "SCARF" elements—Status, Certainty, Autonomy, Relatedness, and Fairness—as crucial dimensions in shaping human responses and behaviour.

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