Holding Difficult Conversations at Work

Cover image for: Holding Difficult Conversations at Work
CPDTime.
30m
Updated 08 Mar 2024 Certificate

Holding difficult conversations at work is likely to be one of the more challenging aspects of employment, particularly in a high-stress environment such as healthcare. This Ausmed Training Module will assist staff to be better prepared and able to hold difficult conversations, whether it is with patients and their relatives, colleagues or as a manager to another staff member.

Content

7 Video Units • 12 Questions
Pre-reflection
1 Question
1. Holding Difficult Conversations at Work Introduction
1 Question
2. Principles Underpinning Difficult Conversations
2 Questions
3. The Employee’s Perspective
1 Question
4. The Employer’s Perspective (Before the Meeting)
4 Questions
5. The Employer’s Perspective (During the Meeting)
1 Question
6. The Employer’s Perspective (After the Meeting)
1 Question
7. Conclusion
Post-reflection
1 Question

What you'll learn:

1

Have a greater understanding and insight into the factors that can contribute to difficult conversations with both employers and employees.

2

Recognise that conversations at work can be difficult for everyone taking part in them.

3

Implement a range of strategies that can help you to manage and engage in a difficult conversation.

Who it's for:

This module is intended for staff who work at any level in the healthcare sector. It will be particularly useful to those who find it difficult or challenging to interact in uncomfortable situations.

Topics

For Teams
Assign to your staff

Assign mandatory training and keep all your records in-one-place.

Find out more
Content Integrity
Ausmed strives for the highest level of content integrity and accuracy in our educational resources.
Last updated08 Mar 2024

Published03 Jan 2020

Due for review29 Jan 2025
Cite this resource

Recommended resources

Image for Insulin Therapy
Insulin Therapy
CPDTime.resource
57m
Course
Image for Holding Difficult Conversations at Work
Holding Difficult Conversations at Work
CPDTime.resource
30m
Course
Image for Managing Urinary Catheters in Acute Settings
Managing Urinary Catheters in Acute Settings
CPDTime.resource
57m
Course
Image for Stroke Management
Stroke Management
CPDTime.resource
1h 12m
Course
Image for Infection Control Cleaning
Infection Control Cleaning
CPDTime.resource
36m
Course
Image for Diabetes Emergencies: Hyperglycaemia
Diabetes Emergencies: Hyperglycaemia
CPDTime.resource
45m
Course
Image for Diuretics in Cardiovascular Therapy
Diuretics in Cardiovascular Therapy
CPDTime.resource
36m
Course
Image for Meal Assistance in Residential Aged Care
Meal Assistance in Residential Aged Care
CPDTime.resource
20m
Course
Image for Pharmacological Pain Management Options: Opioids and Other Analgesics
Pharmacological Pain Management Options: Opioids and Other Analgesics
CPDTime.resource
51m
Course
Image for Choking Management in Aged Care
Choking Management in Aged Care
CPDTime.resource
20m
Course