The Strengthened Aged Care Quality Standards Explained
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Updated 02 Jul 2024
The Aged Care Quality Standards are set to be updated as part of a proposed new Aged Care Act and regulatory model, as recommended by the Royal Commission into Aged Care Quality and Safety (ACQSC 2024a).
This Article will provide a brief overview of each of the strengthened Standards. For more comprehensive information on each Standard, see Ausmed’s Training Modules on this topic.
What are the Seven Strengthened Aged Care Quality Standards?
‘I have the right to be treated with dignity and respect and to live free from any form of discrimination. I make decisions about my care and services, with support when I want or need it. My identity, culture and diversity are valued and supported, and I have the right to live the life I choose. My provider understands who I am and what is important to me, and this determines the way my care and services are delivered.’
Standard 1: The Person recognises each older person as an individual and acknowledges the importance of maintaining their sense of self as they age.
Standard 1 comprises:
Outcome 1.1: Person-centred care
Outcome 1.2: Dignity, respect and privacy
Outcome 1.3: Choice, independence and quality of life
‘The organisation is well run. I can contribute to improvements to care and services. My provider and workers listen and respond to my feedback and concerns. I receive care and services from workers who are knowledgeable, competent, capable and caring.’
Standard 2: The Organisation outlines the responsibilities of a provider’s governing body to the older people in their care. Responsibilities like:
Fostering a culture centred on safety and quality
Overseeing and evaluating enhancements to care and services
Engaging with older people, their families, caregivers and staff, as well as collecting quality data to ensure continuous improvement
Establishing effective governance systems
Ensuring the workforce is skilled and equipped to meet the needs of older people in their care
optimise my quality of life, including through maximising independence and reablement
meet my current needs, goals and preferences
are well-planned and coordinated
respect my right to take risks.’
Standard 3: Care and Services focuses on the quality, safety and appropriateness of all types of care and services that older people receive. While other Standards focus on specific service requirements, Standard 3 emphasises the importance of effective assessment, planning, communication and coordination. Such measures are crucial for delivering high-quality care and services that cater to the individual needs and preferences of older people, empowering them to lead fulfilling lives.
‘I feel safe when receiving care and services. Where I receive care and services through a service environment, the environment is clean, safe and comfortable and enables me to move around freely. Equipment is safe, appropriate and well-maintained and precautions are taken to prevent the spread of infections.’
Standard 4: The Environment focuses on fostering a safe and comfortable care environment for older people that encourages a sense of independence and belonging.
Standard 4 comprises:
Outcome 4.1a: Environment and equipment at home
Outcome 4.1b: Environment and equipment in a service environment
‘I receive person-centred, evidence-based, safe, effective, and coordinated clinical care by qualified health professionals and competent workers that meets my changing clinical needs and is in line with my goals and preferences.’
Clinical care encompasses:
Preventing, treating and managing health conditions
Preserving mental, physical, and social wellbeing
Interprofessional care.
(ACQSC 2024b)
Many older people have complex health needs, such as multiple chronic conditions, disability, frailty and/or cognitive challenges. Appropriate clinical care is crucial in properly addressing these needs and maximising the quality of life for older people while managing risks associated with their care.
Standard 5 comprises:
Outcome 5.1: Clinical Governance
Outcome 5.2: Preventing and controlling infections in clinical care
Outcome 5.3: Safe and quality use of medicines
Outcome 5.4: Comprehensive care
Outcome 5.5: Clinical Safety
Outcome 5.6: Cognitive Impairment
Outcome 5.7: Palliative and End-of-life care.
Note: Outcome 5.5: Clinical Safety seeks to strengthen and prioritise high-impact and high-prevalence clinical areas of risk identified by the Royal Commission into Aged Care Quality and Safety. These areas include:
‘I receive plenty of food and drinks that I enjoy. Food and drinks are nutritious, appetising and safe, and meet my needs and preferences. The dining experience is enjoyable, includes variety and supports a sense of belonging.’
Standard 6: Food and Nutrition recognises that access to nutritionally appropriate food is a basic human right and acknowledges that mealtimes have cultural and social importance for many people. At the same time, older people’s ability to eat and drink might be affected by various health and age-related factors and must also be carefully considered and addressed.
Note: Standard 6 applies only to residential care services.
Standard 6 comprises:
Outcome 6.1: Partnering with older people on food and nutrition
Outcome 6.2: Assessment of nutritional needs and preferences
‘I am supported to do the things I want and to maintain my relationships and connections with my community. I am confident in the continuity of my care and security of my accommodation.’
Standard 7: The Residential Community focuses on the importance of the residential community in the lives of older people who have moved into a residential care environment, and emphasises the necessity for older people to feel safe, comfortable and at home. This standard also highlights the significance of providing opportunities for older people to engage in meaningful activities and maintain connections with important people in their lives.
Note: Standard 7 applies only to residential care services.