Communication for Quality Care

Cover image for: Communication for Quality Care
CPDTime.
49m
Updated 20 Sep 2023 Certificate ANCC Accredited

Effective communication is a skill all healthcare professionals need, but one that not all are naturally good at. This Ausmed Course explores effective communication through several common communication scenarios you may find yourself in, to help you navigate and master each interaction you have in your day-to-day practice.

Content

5 Video Units • 17 Questions
Pre-reflection
1 Question
Introduction
3m
Pretest
3 Questions
Effective Communication in Healthcare
1 Question
9m
Communication at Clinical Handover
6 Questions
8m
Communicating Critical Information
5 Questions
10m
Conclusion
4m
Post-reflection
1 Question

What you'll learn:

1

Understand the importance of effective communication.

2

Implement structured clinical handover processes.

3

Develop the skills to communicate critical information effectively.

Who it's for:

All healthcare professionals looking for information on effective communication.

Why it's needed:

Effective communication skills are crucial for those who work in healthcare and could be the difference between life and death. In a single day, healthcare workers can speak to countless people of varying educational, cultural and social backgrounds and they must do so in an effective, caring and professional manner. Though considered a 'soft' skill, effective communication is one of the National Safety and Quality Health Service (NSQHS) Standards that all healthcare professionals are expected to meet.

Purpose:

To provide the learner with skills to ensure effective communication in healthcare, guided by the National Safety and Quality Health Service (NSQHS) Standard 6: Communicating for Safety.

Topics

For Teams
Assign to your staff

Assign mandatory training and keep all your records in-one-place.

Find out more
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Content Integrity
Ausmed strives for the highest level of content integrity and accuracy in our educational resources.
Last updated20 Sep 2023

Published29 May 2022

Due for review30 May 2025
Accreditation Information
Disclaimer
Disclosure
Usage
Cite this resource
ANCC Accredited
This course has been published with the American Nurses Credentialing Center Accreditation.
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